Need help? Have a question not answered here? Please contact us at firstname.lastname@example.org
This is the Brickfête Convention FAQ, if you are looking for general questions about the Brickfête Public Event (Exposition), please check here.
1. How do I change my password for logging in?
Log in using your old password then use the Settings link found on the top left side of each page just under our logo.
2. I have forgotten my password, how do I log in?
If you forget your password, we can not retrieve it for you because it is encrypted in our database. However you can get a new temporary password by clicking on "Login" and then click on "Forgot Password/Username". Input your email address and then the site will send you email with a link to recreate your password. Once you have logged back in successfully, you can then change your password back into anything you choose by clicking on Settings link and changing your password.
3. How can I change my email address?
Email addresses are locked into our system, they can not be changed. If you need an account with a new email address you will have to start an entirely new account.
4. I want to bring my child with me, but the join page form starts at 13 years old. Am I allowed to bring my 11 year old?
Yes, AFOL families are welcome, so you may bring your child with you. Please read our Under-age Policy and note that children that are too young to understand the "please look but don't touch rule" are too young for our event. Anyone under 13 can not have their own account (COPPA), and anyone under 18 can not purchase tickets. All of your children's tickets must be added to your account.
5. I have joined the site, why is my name not on the attendees list?
"Joining the site" and "registering for the convention" are two completely different things. Joining the site gives you access to the forum and allows you to register at a later date. Registering for the event includes giving us your proper name, address and also includes payment. After you have filled out the entire form, agreed to the Terms of Service, completed payment, and it has been verified by the Brickfête Team, you will appear on the attendees list.
6. I have paid but why is my name still not showing up?
Perhaps you picked "Do not display my information publicly" on your registration or your account has not yet been verified by a human. If you know you did not change the default (information displayed) and does not show up within 3 days, please contact us at email@example.com so we can look into it.
7. I paid for my ticket via Paypal why does my account not say "PAID".
While the entire payment process is automated, your account is pending until the payment has been verified by the Brickfête Team. If you have paid and your account does not say APPROVED with in 3 business days please contact us at firstname.lastname@example.org
8. I have registered but I do NOT want to pay via Paypal, do I have any other options for paying?
We will no longer be accepting cheques. You may arrange a cash payment at a LUG meeting or by contacting email@example.com
All accounts must be paid by one month prior to event, late registrants have up to two weeks prior to the event to pay, however, in doing so, they will not recieve an event bag, engraved bricks, program/booklet, nor be listed in the event booklet.
9. Why can't I add my MOC to the list?
The "MOC" link will appear at the top of the page under your username once your registration is complete and verified.
10. How many MOC may I bring?
If your items are small, by all means please bring many. Anything the size of a grey baseplate (15" squared) must be registered. If your items are unusually large, have their own custom tables or require power, you need let us know by emailing us at firstname.lastname@example.org. We will try our best to make room for everyone, but keep in mind, MOC space is granted in the order it is registered.
11. Why should I register my MOC? Is it mandatory?
It is not mandatory unless your item is the size of a grey baseplate (15" squared) or larger. However, since MOC space is granted in the order it is registered so it is highly recommended. Upon registering your MOC, your MOC information will be printed out and waiting for you when you arrive, to be placed beside your MOC, letting the public know who built your item, as well as other interesting information about it.
13. When is the MOC registration deadline?
If your MOC is not registered one month two weeks prior to the event, you will not recieve MOC cards. The floor plan is made up ahead of time, MOC space is granted in the order it is registered. So to avoid disappointment register your MOC as soon as you are sure that you will be bringing it with you. If your MOC is not completed yet, upload a teaser or work in progress picture. We appreciate your help in giving us an accurate idea of what space we will need to dedicate for specific theme areas.
14. I would love to attend but I can't stay all weekend, may I take my MOC home early?
We would love you to stay but you are free to come and go as you wish, and if you must, take home your display early.
15. Do I get a discount if I can't stay the for the whole convention?
No, everyone pays the full price. If you want to save a bit of money, register early for the "early brick"savings.
16. My significant other/family member/best friend is going to help me set up, do they have to pay?
Yes, everyone that enters the convention space must be a registered and paid guest.
17. How many people can register for the event?
At this time registration is limited to 200 attendees. We are treading carefully when it comes to creating a good balance between, AFOL/Vendors/Public as well as deciding on space requirements for other things such as activities. Full registration closes one month prior to the event, late registration closes two weeks prior to the event.
18. Where is the schedule of events or activity descriptions?
The site is live before all those details are sorted out, once everything is decided the links on the left will give you a good idea of some of the things you can participate in. You can expect to see the schedule of events approximately one and half months before the event date.
19. I have never been to a fan convention, what should I expect?
There will be numerous amazing creations to see, and plenty of people to discuss LEGO with, vendors selling LEGO related items, plus we will be doing lots of fun activities. You can check out the schedule to see what is going on during the convention. You might want to participate in the forum prior to the event, where you can ask questions and get to know everyone a bit more. We all remember our first fan event fondly and we are sure you will have a great time. It's a good idea to check out some of the things you can participate in before arriving at the event, such as contests, events and activities.
20. I have never been to a fan convention, what should I bring?
Aside from the obvious things you would take on any holiday like your toothbrush, I.D. and camera you don't really need to bring anything. Of course, it's much more fun if you bring something to display. Keep in mind that the items displayed should be something you have created yourself (not a set or kit) and should be 100% LEGO. No competitor clone bricks, other building toys please or mixed media projects, however AFOL custom made parts are welcomed.
21. Turns out I can't attend, may I get a refund?
As stated on the registration page "All sales are final. Registrations are non refundable, non transferable and there are no refunds for unused passes". Unlike a large business or enterprise we are a volunteer run organization. Your payment helped us prepay for upfront costs associated with running the event, which is why we offer incentives for people that pay early (and the reason for premiums for procrastinators). We have no way to recoup lost revenue nor we do not maintain sufficient funds to issue refunds. We thank you for your understanding in this matter.
22. Where can I find your guidelines for vendors/sponsors?
Rules for vending and sponsoring here.
I have a suggestion or idea for you.
Comments, suggestions and ideas are always welcome, by email at email@example.com anytime. However, if you tell us right during the event "You know what you should do... " we are probably going to be too busy to give it serious consideration. Also note, the staff, volunteer team and friends of Brickfête work very hard, so harsh critism is not welcome. This is a volunteer organisation and if you do not like a decision we have made, we suggest that you be willing to step up yourself and take a place on the team.
If you can not find the answer to your questions here please contact us directly at firstname.lastname@example.org